Thursday, July 08, 2010
Eden's cochlear implant processor was under warranty for the first 3 years. During that time frame the company (Cochlear Americas) replaced anything that was broken quickly with excellent customer service. The warranty expired on October 2, 2007. During the first year following, we really didn't have many problems and everything worked as it was supposed to. Since then, however, things have been breaking slowly, and we found out the hard way that replacement parts are VERY expensive (like shockingly, ridiculously expensive). But, we have made due with what we have and have luckily not had to invest a huge amount of money in keeping her processor in working condition.
Currently, her system is broken in 3 places. For the past 6-12 months the connection has been getting looser and looser. It shuts off on her at random times, and we have to keep it taped securely together for it to work. I started the process of trying to get a new processor for her last December. I found out that Cochlear had just come out with an upgrade that is compatible with Eden's system, so I wanted to upgrade at the same time that we replaced the broken processor.
For the past 7 months I have gone through the usual rigamorale of red tape...countless hours on the phone, faxing, loads of paperwork...basically trying to coordinate communication between Cochlear Americas, our implant center, our private insurance company, and Michigan Medicaid. None of this was actually too difficult. The frustration came in KEEPING the ball rolling. It seemed like nothing would happen for weeks (even months) unless I kept calling or emailing asking, "What's next?" There were other frustrations too...in terms of misinformation and runaround...but I won't go into detail about that because it is completely boring, even to me.
But...drum roll please...
I got an email today that they got final approval from Medicaid and are overnighting the new processor today! I should have that sucker in my hands sometime tomorrow!!! I am so giddy with excitement. I can't wait!
I know I shouldn't get my hopes up. I'll believe it when I see it, right? But could it be true? Is it possible Eden will have a brand new processor, with a new 3-year warranty, by tomorrow? Before we leave for Conductive Ed camp?
Oh, please, please...let it be true!
Posted by Billie at 1:44 PM